Effective Date: 16/12/2024
Welcome to Sweeney Pups (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and use our services. We are committed to safeguarding your privacy and ensuring your personal information is protected.
1. Information We Collect
We may collect the following personal information:
- Contact Information: Your name, email address, phone number, and postal address.
- Appointment Information: Details of your pet(s), services booked, and any preferences or requirements.
- Payment Information: Billing details and transaction information.
- Website Usage Information: Data collected through cookies and similar technologies, such as your IP address, browser type, and browsing behaviour.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your bookings and provide our dog grooming services.
- To communicate with you regarding your appointments or inquiries.
- To send you updates, promotions, or offers if you have opted into marketing communications.
- To improve our website and user experience.
- To comply with legal obligations or resolve disputes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual Necessity: To fulfil your booking or provide requested services.
- Consent: For marketing communications, where you have provided explicit consent.
- Legitimate Interests: To improve our services and website functionality.
- Legal Compliance: To meet our legal obligations.
4. Sharing Your Information
We may share your personal data with:
- Service Providers: Third parties who assist with payment processing, website hosting, or marketing.
- Legal Authorities: When required by law or to protect our legal rights.
We do not sell or share your personal data for third-party marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, or resolve disputes.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your data, subject to legal obligations.
- Objection: Object to the processing of your data for direct marketing purposes.
- Data Portability: Request a transfer of your data to another service provider.
To exercise any of these rights, please contact us at [Insert Email Address].
7. Cookies
Our website uses cookies to improve functionality and analyse user behaviour. For more details, please see our Cookies Policy.
8. Security
We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us
